Legal

Terms of Use

Important notice: These Terms are a business-grade draft intended to provide strong contractual protection and clear operational boundaries. They are not a substitute for advice from qualified legal counsel in the jurisdictions where you operate.

1. Scope of service

Maagic Systems provides AI employees, workflow automations, implementation services, hosting, support, maintenance, and related professional services. The exact scope of work may vary by project, proposal, statement of work, onboarding plan, or service tier.

2. No professional advice

Maagic Systems does not provide legal, tax, accounting, compliance, regulatory, employment, medical, financial advisory, fiduciary, or other licensed professional advice. Clients are solely responsible for obtaining professional advice where required and for determining whether use of the service is appropriate for their business.

3. Client responsibility for business use

The client remains fully responsible for all business decisions, approvals, communications, actions taken based on outputs, customer interactions, regulatory compliance, employee use, account permissions, connected systems, and use of any deliverables or outputs produced by the service. The client must review and supervise use of the AI employee according to its own risk tolerance, legal obligations, and operational standards.

4. AI outputs and limitations

AI-generated outputs may be inaccurate, incomplete, outdated, misleading, biased, or unsuitable for a particular purpose. The client is solely responsible for verifying outputs before relying on them. Maagic Systems does not guarantee that outputs will be correct, lawful, compliant, merchantable, uninterrupted, error-free, or fit for any particular purpose.

5. Setup fees and implementation fees

Unless otherwise stated in writing, setup fees, onboarding fees, implementation fees, architecture fees, scoping fees, and other custom build fees are non-refundable once work begins. Work begins when Maagic Systems starts discovery, scoping, drafting, engineering, configuration, onboarding, deployment, or any related implementation activity.

6. Usage fees, token fees, and consumption-based billing

Any usage-based fees, model costs, token usage, API usage, compute consumption, third-party platform charges, or other metered service charges are non-refundable once incurred or consumed. If the client authorizes or enables use of such services, the client is responsible for those charges regardless of output quality, business result, or whether the client later reduces or stops usage.

7. Subscription fees and recurring service fees

Recurring service fees may cover hosting, monitoring, maintenance, support, ongoing optimization, managed operations, reporting, and access to service features. Unless otherwise agreed, recurring fees apply to the full billing period and are not prorated or refunded after the period begins, except where non-waivable law requires otherwise.

8. Consumer protection savings clause

Nothing in these Terms excludes, restricts, or overrides any mandatory rights that cannot lawfully be waived under applicable consumer protection law. Where the client is acting as a business or professional customer, the parties intend these Terms to be interpreted to the maximum extent permitted by applicable law.

9. Client cooperation and access

The client must provide timely access, approvals, materials, credentials, and information reasonably required to provide the service. Delays caused by client inaction, unclear instructions, unavailable accounts, revoked permissions, or incomplete information may affect timelines and outcomes without creating a right to refund.

10. Third-party services and integrations

Maagic Systems may rely on third-party providers, including model providers, hosting providers, email or communication platforms, payment providers, analytics tools, automation tools, cloud services, and APIs. Maagic Systems is not responsible for outages, policy changes, suspensions, pricing changes, limitations, or failures caused by third-party services.

11. Acceptable use

The client may not use Maagic Systems for unlawful activity, infringement, abuse, spam, harassment, fraud, misleading impersonation, unauthorized surveillance, evasion of platform rules, or any activity that would expose Maagic Systems or its providers to legal, reputational, compliance, or operational risk.

12. Security and permissions

Maagic Systems may implement security measures, scoped permissions, access controls, and operational safeguards. However, the client remains responsible for determining which systems to connect, what data to expose, who may access the service, and whether connected workflows are appropriate for the client’s business.

13. Intellectual property and ownership

Unless otherwise agreed in writing, the client owns its own business data and business materials. Maagic Systems retains ownership of its pre-existing methods, templates, systems, general know-how, service frameworks, internal tools, improvements of general applicability, and underlying service architecture. Project-specific rights may be further defined in client agreements.

14. Suspension and termination

Maagic Systems may suspend or terminate service for non-payment, abuse, security risk, policy violation, unlawful use, reputational risk, or material breach. The client may terminate recurring service subject to any notice period or contract terms in effect. Fees already incurred remain due and payable.

15. Disclaimer of warranties

To the maximum extent permitted by law, the service is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, or results.

16. Limitation of liability

To the maximum extent permitted by law, Maagic Systems will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost opportunity, lost data, reputational harm, business interruption, or regulatory exposure. To the maximum extent permitted by law, aggregate liability arising out of or relating to the service will not exceed the amount paid by the client to Maagic Systems in the three months preceding the event giving rise to the claim, unless a different cap is required by applicable law or agreed in writing.

17. Indemnity

The client agrees to indemnify and hold harmless Maagic Systems from claims, losses, liabilities, costs, and expenses arising from the client’s data, connected systems, instructions, business activities, unlawful use, misuse of outputs, compliance failures, or breach of these Terms.

18. Governing documents

These Terms may be supplemented by proposals, statements of work, invoices, onboarding documents, order forms, or master service agreements. In the event of conflict, signed or expressly accepted client-specific agreements control over these website terms to the extent of the conflict.

19. Governing law and venue

Governing law and dispute venue should be specified according to the operating entity and jurisdiction of Maagic Systems. Until finalized by counsel, this clause should be treated as a placeholder.